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Hospital-wide Information

Hospital-wide information

Discharge Management

As our patient you are entitled to receive assistance in solving problems occurring in the transition from hospital treatment to the different service areas (German Social Security Statutes). For this purpose the CIMH has developed procedures for discharge management which involve focused planning for patients' discharge and implementation of transitional steps from inpatient and partial-inpatient treatment to either an existing living-, work- and care arrangement or one that will be newly established

This will ensure that all of our patients or their family members will receive support and counseling in securing care after discharge.


Complaint Management

Phone: +49 621 1703-8888 (complaint line)

Patient Feedback Managements (P-F-M) is an integral part of Quality Management at the ZI. It involves the central processing of complaints and the ideas for improvement submitted by patients and their families.

How to submit a complaint, idea, or praise:

in person

Direct contact on the ward / walk-in-clinic

Other ZI-Staff

*Contact to patient advocate


In writing

using the complaint form


Patient Feed-back Form

By mail

Per telephone

+49 (0)621 1703-88 88
(complaint line)

*Patient Advocate Monika Wolff
Phone: +49 (0)621 1703-1088, e-mail
or mailbox in ZI foyer
Office hours:
Thurs. 10:00 am-5:00 pm
Fri.       2:30-5:30 Uhr pm
Main Medical Building, Ward AK-A

Community Psychiatry

Head: Dr. Jens Bullenkamp (Board-certified Psychiatrist and Psychotherapist)
Phone: +49 621 1703-6101,  e-mail

Secretariat: Anja Nolte e-mail
Phone: +49 621 1703-6102

Community Mental Health Care Walk-In Clinic

Questionnaire on quality of life (German version)
Instruction Manual for questionnaire (German version)
Literature on questionnaire (German version)

Over the past 30 years, the department has worked with the community and nonprofit public organizations to create a differentiated and community-oriented outpatient psychiatric care system. Through this collaboration, the department has helped create a network of complementary counselling services with nearly all the other psychiatric institutions and services in Mannheim.

Range and counselling services: Our range of services for people with mental illnesses covers housing, activities and social contact, and work. We focus on psychosocial individual counselling and care for people with mental illnesses. These services are offered by the department’s non-medical staff in particular. Additional group activities work with families and addicts. A foundation funded by the local government offers assistance in practical areas.


The department plays an active role in many working groups, committees and advisory councils, and in the planning, initiation and coordination of complementary psychiatric services, which is essential to maintaining and developing these services and ensuring their quality. Depending on their respective position, department staff members are in contact with managers at the various organisations that fund and support the services offered at the wide range of psychiatric facilities, and also work with them on human resource issues.


The department also works on the continuing development and implementation of modern psychiatric services with a focus on complementary structures. Currently efforts are underway to realize a community mental health care services association networked with the GPV. To achieve this, all the various different psychiatric institutions and services in the community need to be brought together and offer person-centric treatment, prevention and aftercare, along with a comprehensive range of local rehabilitation measures for the mentally ill and handicapped people. Department physicians are instrumental in driving this development forward, and fulfil their own role through intensive and regular social-psychiatric consulting services on both community need and for the staff at almost all outpatient psychiatric facilities. They draft concepts and plans, provide information about new (social) psychiatric findings and changes to social law, and ensure these are put into practice. Our medical staff is in particularly close contact with the Social-Psychiatric Service Center www.diakonie-mannheim.de.

Projects in the Department of Community Mental Health Care (German version)
Publications from the Department of Community Mental Health Care (German version)

Consultation Services – Internal Medicine

Kontakt: Phone: +49 621 1703-2400, E-Mail

Consultation Services in Internal Medicine are available to all departments in the building. Services are provided by two internists, one of whom is also Chief Consultant at the Department of Psychiatry.


Consulting Services in Internal Medicine works with patients admitted to the Central Institute for Mental Health (CIMH), many of whom have concomitant diseases of a general medical or internist nature, and with patients who it would be difficult to have treated at outside clinics. A patient’s individual mental disorder(s) must be considered when diagnosing and treating physical concomitant diseases, as in many cases they mean the usual diagnostic and therapeutic strategies must be modified.

Patients may undergo an ECG, stress ECG, sonogram of the abdominal organs and thyroid, echocardiography, lung function testing, 24-hour ECG and 24-hour blood pressure monitoring. Since x-rays are taken in the Department of Neuroradiology and a clinical chemical laboratory is available, the Institute has all the most important elements of internal diagnosis at its disposal with the exception of endoscopy. In cases where an endoscopic or other type of advanced test proves necessary, the respective department at the University Medical Center Mannheim provides the necessary services.   

Around 300 to 350 medical consultations are performed each year. The number of function tests per year is currently around 1,110 plus roughly 3,000 ECGs annually.

For information on research activities see the „Stress-lelated Disorders" Research Group“.

Patient Advocate

Contact: Monika Wolff

Office Hours: Thurs. 10:00 am-5:00 pm, Fri. 2:30-5:30 pm (Ward AK-A)
Phone: +49 (0)621 1703-1088, e-mail

As patient advocate, Monika Wolff advises and assists patients who request her services. She initially came to the ZI as a patient and participates in briefings, group and family sessions. She also supervises the Ward 5a activity club.

She is willing to run small errands or accompany patients into town upon request.
Appointments can be made by telephone or email. Please also feel free to leave Ms. Wolff a message in her mailbox at the Reception Desk

For more information read the "Patient Advocate" Flyer (German version).



Claus Staudter, Director of Nursing (comm.) and Nursing Supervisor in the Department of General Psychiatry and  for the Department of Psychosomatics and Psychotherapeutic Medicine, Department of Child and Adolescent Psychiatry and Psychotherapy, and Department for Addictive Behavior and Addiction Medicine,, Phone: +49 621/1703-2102, e-mail 

In the Central Institute for Mental Health, the Nursing Service provides patient care. Our nursing is characterized by close contact to our patents and unifies responsible quality management with the economic necessities.

Nursing staff are integrated into a multi-professional and quality-conscious treatment team that bases their actions on recognized and scientifically well-founded treatment standards. The expertise of the nursing service contributes to achieving the institute’s treatment quality objectives and as such is an essential element in our patient-centric approach. Our mission is to reduce patient’s stay to a minimum, and promote life-work balance and a supportive social environment.

The Nursing Service is particularly involved in day and inpatient treatment units, where nursing staff fulfil a wide range of duties. Nursing staff also play an active role in research projects and work in the Sleep Laboratory and the Department of Community Mental Health Care. Depending on their role, general, geriatric and pediatric nurses, social workers and childcare workers all deliver patient care services. Around one-third of our patient care staff have completed a two-year advanced training program in psychiatry.

Our nursing staff is trained to assess a patient’s individual situation and provide targets and planned care (patient care plan).

Additionally nursing staff offers their qualified skills in a range of therapy option in the four departments. Along with these treatment-specific applications, they also perform important tasks in ward organization and administration and in training and continuing education in nursing fields in particular.

All CIMH nursing staff follows a unique mission statement that guides their work: “The patient and his or her personal needs are at the center of all patient care. Contact to every patient and individual care as an element of primary nursing during every patient’s stay at the Central Institute for Mental Health is important to us.“

Consulting Service in Psychiatric, Psychosomatic and Addiction Medicine at UMM

Secretariat: Edith Nuding
Phone: +49 621 383-2620, Fax: +49 621 383-2602, e-mail

Adress: University Medical Center Mannheim (UMM), Building 3, Floor 1, Theodor-Kutzer-Ufer 1-3, 68167 Mannheim

The Central Institute of Mental Health (CIMH) provides the Consulting Service in Psychiatric, Psychosomatic and Addiction Medicine to the University Medical Center Mannheim (UMM). The service responds to questions regarding psychiatric, psychotherapeutic, addiction and psychosomatic issues for both inpatients and outpatients at the University Medical Center. The UMM has over 1,418 beds and accommodates all medical specialties offered at the Mannheim Faculty of Medicine at Heidelberg University.

Emergency services

The Consulting Service works in two shifts and staff are present from 8.30 am to 6:30 pm. A senior physician is on call nights and on weekends. They are available for consultation per telephone and will come in to the UMM in an emergency if patients cannot be presented to the doctor on duty at the Central Institute for Mental Health for variety of reasons.

The consulting services provided in the Central Emergency Clinic ensures good emergency care for patients with somatic concomitant diseases or somatic outcomes from psychiatric disorders (poisoning, suicide attempts) in the greater metropolitan Mannheim area.

In the greater metropolitan Mannheim area, the Psychiatric Emergency Walk-In Clinic at the Central Institute is available for psychiatric emergencies without relevant somatic concomitant diseases.


Patient care

  • Consulting emergency care services
  • Diagnosis of mental-health disorders
  • Co-treatment (with psychotropic drugs and psychotherapy)
  • Determination of medical indication for and placement in psychiatric aftercare (inpatient / outpatient / addition treatment / psychotherapy)
  • Special office hours for kidney transplant patients and living donors
  • Evaluation and initiation of guardianship proceedings
  • Advising services for ward teams on how to deal with patients with mental-health disorders
  • Co-treatment of oncology patients in close cooperation with the Psycho-Oncology Service at the UMM


  • STEP ONE: Study the link between environmental factors in pregnant women and epigenetic characteristics of their children (Medical Director: Adjunct Prof. Dr. Michael Deuschle, ZI). In cooperation with the Women’s Hospital (UMM), the women enrolled in the study undergo amniocentesis.

Advanced training

  • Advanced training of interns in consulting psychiatry as part of training to be a board-certified psychiatrist and psychotherapist and board-certified physician for psychotherapeutic medicine
  • Training seminars at the UMM on psychiatric-psychosomatic topics

Pastoral Care

Catholic Pastoral Care: Priest Bernhard Boudgoust
Phone: +49 621 1703-1460 e-mail

Protestant Pastoral: Imke Diepen
Phone: +49 621 1703-1450, e-mail

The in-house clinic telephones are the best way to reach the clinic ministers (answering machine) or

  • Leave a written note at the CIMH Reception Desk in the Main Medicine Building (J5)
  • Sundays before and after services at 10:00 am

The CIMH Reception Desk can also reach a minister in an emergency.

Pastoral care at the Central Institute of Mental Health (CIMH) is available to all patients, their families, and anyone in need who is not undergoing inpatient treatment. Pastoral care services are provided by the Catholic and Protistant churches.

Pastoral care means:

  • Someone who listens when you need it
  • Having someone to talk to about faith and religion if you want
  • Support along part of your path through life when you need it
  • Praying together and receiving a blessing if you want
  • Having control over the kind of encounter you have
  • A safe place to express joy and pain

Pastoral care

Personal appointments can be made on short notice. Everything discussed in a counselling session is protected by confessional privilege.

Religious services

Services are held on the second floor of the Therapy Building (auditorium)

Services are held alternately by a Catholic priest and a Protistant pastor. They are open to everyone including external visitors and wheelchair accessible.

Either a Catholic mass or communion service is celebrated on Sundays. No alcohol is service during the Protestant communion services.

Confession and anointing of the sick can be arranged with the ministers.

Additional pastoral care services provided at the clinic

Group meetings can be organized at the CIMH in coordination with ward staff. Ministers can also participate at ward events upon request.

For patients at the Department for Child and Adolescent Psychiatry and Psychotherapy, religion classes are taught at the School (Schule im Quadrat J5 ) and in the Wespin Foundation.

Self-Help at CIMH

[In October 2010, the Central Institute of Mental Health (CIMH) in Mannheim was the first psychiatric hospital in Baden-Württemberg to sign a cooperation agreement with Gesundheitstreffpunkt Mannheim to implement the criteria of a “self-help-friendly hospital”. The Gesundheitstreffpunkt Mannheim is a central point of contact for more than 350 self-help groups in the greater metropolitan Mannheim area.

Self-Help Representative at CIMH:

  • Dr. Jens Bullenkamp - Phone: +49 621 1703-6101, e-mail

Quality criteria for a “self-help-friendly hospital”:

  • Provide rooms, infrastructure, and presentation space
  • Regular information for patients about self-help options
  • Publicize self-help associations
  • Appointment of a self-help representative
  • Regular exchange of information and experience
  • Inclusion of self-help in training and continuing education of hospital staff
  • Involvement of self-help in quality circles, ethical commissions etc.
  • Formal resolution and documentation of cooperation

Read more information (sorry, only in German available) in the Overview (PDF) and Events "Self-help group meetings at CIMH" and in the  (German version).

Social Work

Head: Jürgen Martus, MSW (FH)
Department of Psychiatry and Psychotherapy
Phone: +49 621 1703-1701, e-mail

Social work staff offers all inpatients, day patients and outpatients at the CIMH comprehensive support. If you would like advice on social law issues, need assistance with a difficult personal situation, have questions about facilities and possible support, please make an appointment.

The range of social work services offered is listed here: 

  • Social security (sickness benefits, ALG I, ALG II, basic security benefits, pension)
  • Debt
  • Employment, unemployment
  • Education/profession

  • Housing problems

  • Finding a spot in an assisted living facility, therapy residential home or care facility

  • Social, medical and professional rehabilitation

  • Leisure time activities

  • Legal problems, legal proceedings

  • Outreach clinics

  • Applications and appointments with agencies and public authorities

  • Contact to local services and health services

CIMH social workers work in the different clinics and the Department of General Psychiatry. The following PDF documents list the variety of responsibilities social workers fulfil in the individual areas:

Department of Psychiatry and Psychotherapy

Department of Child and Adolescent Psychiatry and Psychotherapy

Department of Psychosomatics and Psychotherapeutic Medicine
Department of Addictive Behavior and Addiction MedicineCommunity Health Care

To properly fulfil their responsibilities, the social workers at CIMH are involved in a number of networks and participate in many working groups, committees and advisory councils in the area of complementary psychiatric care in the city of Mannheim:

  • Work for the mentally ill

  • Handicapped Forum in the city of Mannheim
  • Mannheimer Addiction Working Group (MAS)
  • "Eating Disorders" Working Group
  • Supra-regional "Assisted Living for Individuals and Couples" Working Group
  • Supra-regional "Assisted Living Communities" Working Group"
  • "Round Table for Outpatient Assisted Living in Mannheim" (a working group at the Gemeindepsychiatrischer Verbund)
  • "Children with Mentally Ill Parents" Working Group" (MAIKE)
  • Local consortium on guardianship laws

Publications/Awards (German version)

Mannheimer Starthilfe is an important project that was founded in 1983 with the aim of integrating people with mental illnesses into the job market. Mentally ill people are offered positions in work trials under realistic conditions to help them enter or re-enter the job market. The work trials offer a way for participants to test their individual performance, and expand both their social and professional skill sets.

Annual Report Mannheimer Starthilfe (2016) (German version)

Information for patients



Suggestions and complaints

We view your suggestions and complaints as important feedback that help us continually improve our range of services. Please pass your suggestions and/or complaints on to ward staff or the respective department. And of course our staff are always happy to hear praise if you have felt well cared for.


As a rule your physician currently will reserve a bed for you before you are admitted. On the day of your admission, please come to the Admissions Office in Room 018 on the ground floor of the Therapy Building. One of our administrative staff will welcome you and help you complete all the necessary formalities. If you have public or private health insurance, we will bill your insurance carrier directly. All we need as a rule is your doctor’s hospitalization recommendation. If you do not have health insurance, you will be billed for treatment directly. We ask that you pay for ten days in advance. In special cases, the Social Welfare Office assumes the cost of inpatient treatment.

Day trips

Please ask ward staff about the guidelines and times patients may leave the clinic. You can discuss the details with your ward physician.


Imbibing alcoholic drinks of any kind is strictly prohibited during inpatient treatment at the ZI.


Parts of the Institute are currently being refurbished and new areas are being built. This will allow us to continue to offer you a pleasant place to stay and optimal treatment. We ask for your understanding and apologize if the construction impositions you in any way.

Visiting hours

Visitors are welcome at the ZI. Please note and adhere to your ward’s individual visiting hours.

Leave of absence

A temporary leave of absence on the weekend can be a very therapeutic part of the healing process. You and your doctor will work together to assess whether it makes sense for you.

Fire safety

Please inform a member of staff immediately if you see a fire or any other kind of problem. In the case of a fire, please remain calm and follow all instructions from ZI staff and the fire department. 


Opening hours

1 April to 30 September: workdays 7:30 am to 6:00 pm, closed on Saturday, Sunday and national holidays 
1 October to 31. March: workdays 7:00 am to 4:00 pm, closed on Saturday, Sunday and national holidays 

The cafeteria and kiosk are located in the Commercial Building. They offer a wide variety of warm meals, snacks, coffee, fresh cake, and sweets and a range of newspapers and magazines. The kitchen staff, part of the ZI Service Team, looks forward to welcoming you with your family and visitors. Drink and snack vending machines are available in the foyer of the Therapy Building for when the cafeteria is closed.

Privacy policy

The ZI carefully guards your privacy when processing your data and strictly follows all data protection regulations. The Institute’s Data Protection Officer oversees all privacy matters.


Unfortunately thefts occur even in hospitals. Please do not leave your valuables unattended, lock money and other valuables up, and report any theft to ward staff (see money and valuables).

Leaving the hospital

Your doctor will work with you to determine your discharge date. On the day you are discharged, staff will give you a letter for your doctor with brief suggestions for aftercare. Your doctor will receive a detailed treatment report including all test results by mail.

Television and Radio

Every ward has a lounge with a television. Radios, tape players etc. are allowed in patient’s rooms.

Lost and found

Should you lose or find any valuables, please talk to ward staff or the Reception Desk in the Therapy Building.

Money and valuables

The ZI cannot be held responsible for the loss of money or valuables. You can keep smaller sums locked in your locker, larger sums should be given to ward nursing staff or to the Administrative Office (Pay Window on the ground floor of the Therapy Building) to be locked in the safe.

Vending machines

These are located on the ground floor of the therapy building.

Pay window

Room 018 on the ground floor of the Therapy Building (Admissions Office).

The Pay Window is open Monday to Friday from 9:00 am to 12:00 noon and from 1:00 pm to 3:00 pm.

You can complete the following transactions there: deposit and withdraw allowance benefits, purchase train and bus tickets, therapy benefits withdrawals and statements. For all other deposits and withdrawals please use the Central Pay Window in the Scientific Building (Room 126) which is open every Thursday from 9:00 am to 12:00 noon. In emergencies please call ahead to ask if an exception can be made.

Cell phones

The use of cell phones inside Institute buildings is strictly prohibited for safety reasons, as the signal frequency might cause medical equipment to malfunction.

Emergency services

The Psychiatric Walk-In Clinic at the ZI offers 24-hour on-call service for outpatients. The on-call physician is also available to ZI patients outside of regular office hours. Ward staff can contact the on-call physician when need arises.


Visitor parking spaces are available in the public parking garage in neighboring quadrant H6.


If you would like to receive mail during your stay at the ZI, please tell your correspondents which ward you will be on. The full address is: (Your name), Ward …, Central Institute of Mental Health in Mannheim, J5, 68159 Mannheim.


Smoking is permitted in the designated smoking areas only.

Ward guidelines

The wards in each Institute department have guidelines specifically tailored to meet the needs of each individual ward. Ward staff can provide you with a copy of the ward guidelines.


You can order a taxi from your ward or the Reception Desk in the Therapy Building.


Animals are strictly prohibited in the Institute buildings for hygienic reasons.

Table tennis

The tennis table is located on the 2nd floor of the therapy building.


Our kitchen staff, part of the ZI Service Team, will ensure your stay is pleasant. We are happy to offer vegetarian meals, meals that comply with Muslim dietary rules, and a whole range of special diets as prescribed by your physician.


Washing machines are available on the wards as needed

Elective Procedures

The billing department will bill the cost of your hospital stay directly to your health insurance carrier. You will be billed directly for any elective procedures. This includes treatment by the Chief Physician or his/her representative.


In accordance with Article 39 Section 4 of the Social Security Code V (SGB V), every patient covered by compulsory health insurance must pay an out-of-pocket fee from the first day of admittance to the hospital for at most 28 days (currently 10 euros per day). The hospital passes this fee on to the insurance carrier. Co-payments are waved for:

  • Patients under 18 years of age
  • Semi-residential aftercare (day and night clinics)

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Zentralinstitut für Seelische Gesundheit (ZI) - https://www.zi-mannheim.de